Where commerce teams learn what's next

Turn fitment data into more accurate recommendations and answers throughout the shopping journey.

Remark's Inbox Automation now supports SMS through Gorgias and Kustomer, allowing brands to automate inbound text conversations with the same brand-aware AI workflows already used for email support.

Checkout from Chat helps brands create a more seamless path from recommendation to purchase by allowing shoppers to manage their cart and checkout directly within the Remark conversation experience. Initially available for Shopify brands, the feature can also be configured to be AI powered.

Remark’s Klaviyo integration helps brands turn real shopper conversations into richer customer profiles and more effective lifecycle marketing.

Remark joins the Massachusetts AI Coalition to support Boston’s rapidly growing AI ecosystem and help build a future where companies start, scale, and stay in Massachusetts.

By bringing Remark’s AI directly into the support tools that teams use every day, including Zendesk, Gorgias, Freshdesk, and Kustomer, brands can deliver fast, consistent, and on-brand support across channels.

Remark’s refreshed Inline Activator brings embedded guidance, smarter product questions, and seamless chat transitions to make every shopper’s journey smoother.

Remark's Image-Based Ticket Resolution, a new capability within Remark’s Inbox Automation, helps teams assess issues from customer photos, resolve simple cases automatically, and route only the right tickets to humans.

Remark’s deeper Recharge integration enables conversational subscription management for shoppers and more flexible, scalable support for brands.